At Nuance Dragon Software, we want you to be completely satisfied with your purchase. This Refund Policy applies to all physical and digital products purchased directly from the official Nuance Dragon Software website.
1. Physical Products (e.g. boxed Dragon software with USB/DVD, microphone bundles)
You are entitled to a full refund (including original shipping charges) if you request a return within 7 calendar days from the date you receive the physical product, subject to the following conditions:
- The product must be unused, in original condition, including all packaging, accessories, documentation, registration card, and any included items (e.g. headset/microphone)
- The software seal/package must remain unbroken and the product must not have been activated or registered
- You must return the product using a trackable shipping method at your own expense (unless the product is defective or we sent the wrong item)
- Proof of purchase (order confirmation or invoice) must be provided
To initiate a return: Contact Nuance Dragon Software Customer Support within the 7-day period at https://nuancedragonsoftware.com. Refunds will be processed to your original payment method within 10–14 business days after we receive and inspect the returned product.
Important: Products that have been opened, installed, activated, or registered are not eligible for refund under this policy (except in cases of manufacturing defects — see Warranty section).
2. Digital Products & Downloads (e.g. Dragon Professional v16 download, Dragon Medical subscription, license keys)
No refunds will be issued for digital products once the download has been completed or the software has been installed/activated.
This includes:
- Digital download versions of Dragon desktop software
- Electronic license keys / activation codes
- Any other electronically delivered products or services
By purchasing and downloading/installing a digital product, you acknowledge and agree that you are waiving your right to cancellation/refund after delivery, in accordance with applicable consumer protection laws that permit such exclusion for digital content that is immediately accessible.
3. Exceptions
We may offer refunds outside this policy on a case-by-case basis in the following situations:
- The product is defective or materially non-conforming with the product description
- We sent the wrong product or wrong version
- Technical issues prevent successful activation after reasonable support attempts (subject to Nuance Dragon Software discretion and verification)
Such cases are handled through our standard support and warranty process, not through the 7-day return window.
4. How to Contact Us
For any refund or return questions: Submit a support ticket at: Email: support@nuancedragonsoftware.com (include your order number) Live chat (when available) on the Nuance Dragon Software website